Returns

If you are not 100% satisfied with your purchase, you can return the product for up to 30 days from the date you purchased it for a full refund or exchange.

Any product you return must be in the same condition you received it and all globes returned must be in the original packaging.

To make a return or exchange please download the 'Order Return Form', complete and include with the items being returned.

For "made to order" items or custom built items, this may not be a 100% refund. In some cases we may offer a credit for items returned. In general most plumbing pipe lighting solutions are made to order and may not be fully refundable. If we have supplied a product incorrectly however we will re supply the correct product on return.

Please note that returns due to change of mind will not include shipping costs.