If you are not satisfied with your purchase, you can return the product for up to 30 days from the date you purchased it for a refund.
To make a return or exchange Edison Light Globes require you to download and complete the ‘Order Return Form’ listing all items being returned and requiring a refund. Include your invoice number on this form.
All returned items must be in the same condition as you received them. All returned globes must be in the original packaging, unmarked and undamaged and be returned to Edison Light Globes.
Products may be subject to a restocking fee calculated at a minimum of 10% of invoiced amount.
For any ‘Complete Light Fitting’ items or ‘Made To Order’ items Edison Light Globes will retain 25% of the invoiced amount.
Any incorrect orders will be rectified once the the incorrect order is returned.
Please note, all returns will NOT include shipping costs unless it is a result of our error.
Also please return items to the address they came from. All items shipped from our international website should be returned to our Australian address. All items shipped from our US website should be returned to our US address.