All products come with a minimum 12 month warranty. If the product is delivered damaged or fails to work as advertised for domestic use we will issue a refund or a replacement. All vintage filament bulbs used in commercial applications are subject to a 3 month warranty. All LED bulbs are subject to a 2 year warranty and 1 year if used in commercial applications. Warranties require all electrical work to be completed by a licensed electrician and all items to be checked and deemed compliant prior to installation by your electrician.
Please check your order carefully noting technical specifications. If we place the order on your behalf you should carefully check the Invoice/quote before payment so we can rectify any discrepancies prior to shipping.
Any product you return must be in the same condition you received it and in the original packaging.
If we have shipped the wrong item or you wish to return for a refund or replacement you can apply for a warranty on our website. If you log in to our site there will be a list of your orders visible. These orders will have a warranty request button on each item if they are still listed as being purchased within the warranty period. Once your warranty period has elapsed the button will no longer be visible next to that order . If you wish you can contact support and make a request there. Applying for a warranty online allows us to keep track of your request including shipping details.
For orders that arrive damaged we will repair or replace the product at our discretion. If items are damaged in transit we need to be notified within 7 days. Product delivered and subsequently stored for later opening will not be considered as damaged in transit.