Shipping Information

We will endeavor to ship your order same day provided we have stock available. Larger or more complex orders may have a lead time of 1-4 weeks. Please check prior to ordering if you have a deadline.

All shipping costs calculated by our web calculator are as accurate as possible and in some cases a handling/packing fee is added. If you are unhappy with the fee applied please contact us. All items ordered for Australian delivery are shipped by Australia Post or Startrack. For international orders we use FedEx Priority and Economy. International shipping requires a physical address, PO Boxes will not be accepted.

When shipped, tracking codes are listed with your order on our website on “My Account” page. A signature is required for proof of delivery by you or an agent. All deliveries require a signature unless you tick an authority to leave without a signature. In this instance, neither Edison Light Globes nor the Courier Company will accept any responsibility for the continued safe custody of the goods or its security and no proof of delivery shall be required to be supplied. With an 'Authority to Leave' the risk for the goods passes to the purchaser (you) immediately upon delivery.

For the security of any delivery we strongly recommend a delivery address where someone is in attendance between the hours of 8:30am and 5:30pm Monday - Friday to sign for the goods.

Under some circumstances a delivery may not be possible via postal services due to local postal regulations either in Australia or your destination country. In these circumstances we will arrange a freight forwarder quote and send as a separate invoice.

International Air Freight includes the service and cost of brokering your shipment through local customs offices, but does not include Value Added Tax (VAT), Goods and Services Tax (GST), and/or Import Duties (please consult your local import tax authority for details). You can calculate duty and taxes by using the duty calculator at Pitney Bowes

These taxes and duties will be collected at the time of delivery and are not the responsibility of Edison Light Globes. Packages refused at the time of delivery will not be automatically refunded. We reserve the right to charge for the value of goods and freight.

New Zealand

If you are importing into New Zealand you may need a Client Code. A client code is a unique number that identifies an importer and exporter. Client codes are only issued to New Zealand entities (such as registered New Zealand companies).  A client code is required as part of the import clearances for shipments in excess of NZ$1,000. Download here to apply here for Client Code prior to ordering goods in excess of $1000NZ

USA Shipping

We have recently added separate items listed as US shipped goods to the website. Look for these in the US Products link. Items listed as such will ship FedEx Ground from our facility located in Virginia USA. Shipments will not attract import tax if this method is used, and shipping cost will be greatly reduced. Where items are added to your cart that are not yet located in this warehouse, international shipping only will be the available option at checkout.

Europe

The consumer resident in Europe must be aware that the European Commission has established an online platform for alternative dispute resolutions that provides for an out-of-court method to solve any dispute related to and stemming from online sale and service contracts. As a consequence, if you are a European consumer, you can use such platform for resolving any dispute stemming from the online contract entered into with the Owner. The platform is available at the following link (http://ec.europa.eu/consumers/odr/). The Owner is available for any questions via the email address posted under the Owner’s information in this document.

Germany

Due to German import requirements it is not always possible for us to clear customs regulations. All items require compliance marking not just on the packaging but also on the actual item inside the packaging. Since we are building decorative lighting and decorative bulbs this is not something we have designed into the products. All other country importers do not require this for customs. It seems with Fedex shipping we can upload CE certification and eventually orders will clear.

Kuwait

Due to Kuwaiti import requirements it is not always possible for us to clear customs regulations. There is a documentation requirement that at times makes import into Kuwait an impossible task. If we need to pay for local Chamber of Commerce documentation there will be a $100 extra fee involved.

Brazil

Due to Brazilian import requirements it is not always possible for us to clear customs regulations. A Tax ID number is required when importing into Brazil from Australia. This should be entered into the TAX ID section on the checkout form



Local Pick Up

Local pick up from our warehouse is available between 8.30am and 6.00pm weekdays once you have been notified by email or SMS that your order is complete.
152 Cowper Street
Footscray Vic
Australia
3011

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